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Invalid attempt to read when no data is present.
User gets this error when attempting to load Preactor:Failed to connect to the database. Preactor will shut down.Error details:Invalid attempt to read when no data is present.This error may occur due...
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Maximum number of concurrent users exceeded.
The following message is displayed when attempting to load Preactor:There are a number of reasons why this message may occur, these include:-All available licences for the version of software are...
View ArticlePreactor Not Loading When Launched
SymptomPreactor either crashes or does not load when launched.CauseCorrupt data in the configuration settings folder. Indications that the cause of this error is a corrupt configuration settings...
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Runtime Error : Subscript out of range
SymptomWhen running an import script the following error appears:Runtime Error in9 : Subscript out of rangeFunction Name: RunImportCauseA known bug with Additional Option "LockIfTrue"...
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Creating a support package outside Preactor
IssueIn most instances a configuration is required for support. However, there may be occasions when it is not possible to generate a support email from Preactor's Help menu.Resolution The package...
View ArticleConnecting To A Server
SymptomWhen attempting to connect to a server an error may appear similar to:When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does...
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Extract A Preactor Package To A Remote Machine (v10.0 SP1 onwards)
Firstly, ensure that a folder has been shared that allows 'Full Control' permissions for both the user who is extracting the package (when elevated this may be different to the user who is currently...
View ArticleApplying key updates to versions of Preactor earlier than 11.0
This only applies to versions of Preactor earlier than 11.0.Save the .prkey update file to the computer Download the Preactor Key Update tool: http://download.preactor.com/support/Pr_Key.zipExtract the...
View ArticleInstalling Preactor 10.1 or Higher With a Hardware Key
If Preactor is being installed using a hardware key (either parallel or USB) then nothing needs to be done unless the key is an Aladdin HASP Network key.Local (Single License) HASP LicenseDuring the...
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Unhandled exception has occurred in a component in your application.
Symptom'Unhandled exception has occurred in a component in your application' error message is displayed on entry to the sequencer as shown:CauseThis error occurs because the field name present in the...
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Installation issue on Windows 2008 and Vista x64
SymptomWhen installing Preactor 11 on 64-bit Windows 2008 or Vista, the wizard stops at the following step:With the following error message, 'Error 1402.Could not open key':CauseThe problem occurs...
View ArticleUsing 'Edit and Continue' in VB.NET
SymptomWhen editing COM callable VB.NET code in Visual Studio, edits to the code while in debug mode are not acted upon. More specifically, when authoring tools and rules for Preactor, if you are in a...
View ArticleTroubleshooting Network License Issues (Preactor 11.1+)
SymptomA Preactor network license is inaccessible from a client machine, in Preactor 11.1 or later (FlexNet licensing).CauseThe issue may be due to poor network performance, incorrect licensing, a...
View ArticlePreactor takes a long time to launch
SymptomPreactor and the Command File Editor take a long time to start on a machine that is configured not to allow connections to the internet.CauseThis problem occurs because Preactor has a...
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Firewall and Network License Manager configuration
For Preactor to access a network license, any firewall protecting the server that hosts the license must be configured to allow traffic.For example, to configure Microsoft Windows Firewall on Server...
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Installing the Prerequisites for Reporting Services
This page provides step by step instructions for installing the prequisites for reporting services on both Windows Vista and Windows XP/Windows Server 2003.Warning: it is essential that you install...
View ArticleRestricting Preactor Users on SQL Database
The databases packaged with Preactor are configured to provide the optimal out-of-box experience for evaluation use. This may not be suitable for corporate environments. The business rules of some...
View ArticleOverview Mode Settings Do Not Work in Different Languages
SymptomOverview Mode settings in the Sequencer Configuration table do not work in different languages.Affected Versions:Preactor 11.2 SP4 (and earlier)Preactor Express (release for 11.1) CauseThe...
View ArticleAPS Minimize Overall Setup Rule Not Working Correctly in Preferred Sequence...
SymptomThe operations do not group correctly when using the APS Minimize Overall Setup rule in the shipped Preferred Sequence (400 & 500 APS) configuration. The first order gets divided across the...
View ArticleSQL Server cannot process this media family
SymptomYou are getting the error message shown below while trying to restore a database in the Preactor Package Manager Wizard.An exception occurred while executing a Transact-SQL statement or batch....
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